Refund policy

Refund Policy

Last updated: September 28, 2026

At AstroBeam, we want you to be satisfied with your purchase. If you experience any issue with your order, our team is here to help.

1. Returns and Refunds

You may request a return within 30 days of receiving your order.

To be eligible for a refund, the product must:

  • Be unused or in reasonable condition for resale.

  • Be returned with its original packaging when available.

  • Include your order number or proof of purchase.

2. Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

Please provide a description of the issue along with photos or videos of the product. We will review your request and, depending on the situation, may offer a replacement or refund.

3. Items Not Eligible for a Refund

Certain items may not be eligible for a refund, including:

  • Products that have been used or damaged after delivery, when the damage is not related to a product defect.

  • Items returned after the 30-day return period.

  • Orders that do not meet the conditions outlined in this policy.

4. Return Shipping Costs

Return shipping costs are generally the responsibility of the customer, unless the product received is defective, damaged, or incorrect.

5. Refund Processing

Once we receive and inspect your returned product, we will notify you whether your refund has been approved or rejected.

If your refund is approved, the amount will be credited to the original payment method used for the purchase.

The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

6. How to Request a Refund

To request a return or refund, please contact us directly through the AstroBeam store using our contact form.

Please provide:

  • Your name

  • Your order number

  • The reason for your request

  • Photos or videos if the product is damaged or defective

Our team will then provide you with the next steps.

AstroBeam reserves the right to review each refund request individually to ensure that it meets the conditions of this policy.